![]() As a healthcare provider, you know how busy life can be. Patient reminders couple convenience for your front-office staff with increased satisfaction and loyalty among your patients. The result is more satisfied patients who become more loyal to your practice. ![]() With texts, your patients aren’t disturbed as they go about their days, and they can respond at their convenience. Patient text reminders circumvent this issue. Imagine being in the middle of a pressing task, only to have a phone call interrupt it. Reminder phone calls can be as inconvenient for staff as for patients. They increase patient satisfaction and loyalty.It also means your front-office staff won’t have to wait for co-workers to finish reminder calls with patients before making calls of their own. That’s important, since 88% of medical appointments are made over the phone. When your front-office staff isn’t busy calling customers to confirm appointments, your phone lines are open for incoming patient calls. Automated patient reminders take over this task, freeing your front-office staff to interact with the people actually in their vicinity. This goal is much harder to achieve when your receptionists lose hours per day calling patients to confirm their appointments. A key goal of your front-office staff is to provide a positive experience to patients at your practice. They reduce strain on front-office staff.Here are a few of the many reasons practices of all sizes and specialties have implemented patient reminders: With most PMS systems, adding a patient appointment sets up automated patient reminders without your front-office staff needing to take extra steps. These reminders are increasingly popular substitutes for having your front-office staff call patients to confirm their attendance as appointments approach. Patient reminders may also ask patients to confirm appointments they’ve previously scheduled. What is a patient reminder?Ī patient reminder is an automated text, email or phone notification that informs patients of upcoming appointments. Learn all about how and why to use them below. They also save your front-office staff precious time. These automated texts, emails and phone calls remind your patients of appointments they might otherwise miss, thereby encouraging attendance or, if necessary, postponements. But what if you could minimize both? Enter patient reminders. This article is for medical practice owners or managers interested in finding the right EMR software to implement patient reminders.Īppointment cancellations pose a challenge for most practices, and no-shows are the bane of every practitioner’s existence.Good patient reminders are brief, clear and personalized, and you should only send them in certain amounts and at certain times of day.Patient reminders save your front-office staff immeasurable time while cutting down on no-shows and increasing patient satisfaction. ![]()
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